Due to their custom nature, return credit for personalized items are decided on a case by case basis. Generally speaking, personalized product returns (which include cancelled orders past the printing stage) will receive a full refund minus a restocking fee. (Restocking fees are waived in the rare instance of an actual printing defect.)
Returns that are a result of creative choices made by you that involve no- or low-contrast combinations (black on black, blue on blue, red on black, blue on red, pink on green, etc...) or having supplied content that is obscene or otherwise offensive, are non-refundable.
Please be aware that despite our excellent print quality and the displayed preview image being a reasonably good representation of the final product, there are some limitations that prevent a 100% accurate rendering on screen and that some creative choices and poor quality images can cause poor quality results. Such cases are not considered printing defects. These limitations include (but are not limited to):
Being mindful of these guidelines can help you to make creative design choices that result in the best final quality for your personalized product!