Return Policy for Personalized Products and Other Important Guidelines for Creative Design Choices

Due to their custom nature, return credit for personalized items are decided on a case by case basis. Generally speaking, personalized product returns (which include cancelled orders past the printing stage) will receive a full refund minus a restocking fee. (Restocking fees are waived in the rare instance of an actual printing defect.)

Returns that are a result of creative choices made by you that involve no- or low-contrast combinations (black on black, blue on blue, red on black, blue on red, pink on green, etc...) or having supplied content that is obscene or otherwise offensive, are non-refundable.

Please be aware that despite our excellent print quality and the displayed preview image being a reasonably good representation of the final product, there are some limitations that prevent a 100% accurate rendering on screen and that some creative choices and poor quality images can cause poor quality results. Such cases are not considered printing defects. These limitations include (but are not limited to):

• Differences in emissive (light from your display) versus reflective (light reflected off physical objects) can cause some variance in the final printed product from what is perceived on the display.
• The actual print area size (versus the enlarged preview image on screen) can cause detailed elements like smaller type, fonts with thinner elements, and other fine detail in images to become illegible—especially when choosing poor contrast combinations (such as a dark font on a dark background).
• Uncalibrated color settings on your display can cause a shift in on-screen color rendering resulting in a final product that appears differently.
• Images supplied by you that are low-resolution can result in pixelation which can cause blurriness and other adverse effects on quality.

Being mindful of these guidelines can help you to make creative design choices that result in the best final quality for your personalized product!